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Wholesale Return Policy

Wholesale Return Policy


Returns must be deemed defective or not as described:

  • We will issue a pre-paid return address label for you to use. Note free return shipping is usually via USPS Priority service. 
  • We do not pay return shipping for any item that has left the United States regardless of reason for return.
  • Items can be returned for refund, replacement, or store credit.
  • Exchanges and/or refunds will be processed after we receive your product. *Please allow us 2 business days after we receive the package to process your return.
  • If an item is not defective or was sold as described, item is not eligible to be returned under the 30 day warranty.

*These items are subject to being sent back to you.  Please ensure that you are familiar with Techzilla’s grading criteria.  You are purchasing devices based off of our grading, not yours.


Items must have an RMA in the system within 30 days of us Shipping the device to be eligible for return.  If outside of 30 days, items are subject to being sent back to you.  We do not sell on consignment. 


Items that have been subjected to heat damage, water damage, intentional tampering, hacking, extreme physical damage (such as that which can occur when an item is dropped) or other significant user damage are not eligible for return or exchange. Such damage also voids any warranty.


Carrier Information

All of our phones and tablets are off contract and clear for activation with the specified carrier.

This is not the same as "unlocked" which means a phone can be activated with any carrier that uses the same technology. Phones that are listed as "unlocked" may be used with any carrier.

We do not guarantee a phone not marked as unlocked can be used with any carrier other than the one specified for that phone. While many phones can be unlocked from the carrier, the decision to allow this is controlled by the carrier and beyond our control.

Items purchased with the intent of unlocking the phone, or to be connected to a carrier different than the one specified, are not considered defective if they can't be activated with a different carrier than specified.


All returns must be pre-authorized

To Initiate a Return please email us or give us a call at (512) 960-4162 with all of this information:

  • Your name
  • Order number (Or IMEI/SERIAL Numbers)
  • Date of purchase
  • Name of item you wish to return
  • Reason for the return
  • Your phone number


We will respond to your request within one business day (Monday - Friday).

Note: Refusing delivery is not an authorized return and we reserve the right to refuse acceptance of these returns. If we accept the return, we may subtract round-trip shipping from your refund.




8619 Wall St, Ste 600
Austin, TX 78754 | USA

Phone: +1 512-960-4162 $$$

About Techzilla

America's #1 source for high quality used cell phones, tablets, smart watches, headsets and more! Every product is guaranteed and ships free. Easy, no-hassle returns too. We have a wide variety of unlocked, Sprint, TMobile, ATT, Verizon, and many other phones. There are never any contracts, and Techzilla.com guarantees the best prices on all used phones. Free and fast shipping with a 30 day guarantee on all products. We will give the best deal on your next phone purchase.

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