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FREE SHIPPING. 30 DAY RETURNS - All orders. All the time. See details

Return Policy

Return Policy

We want you to be satisfied with your purchase.

Unless otherwise stated on the product page, all of our products can be returned, for any reason, within 30 days of date of delivery subject to the following:

  • Non-defective items must be returned in the same condition and packaging as it was received.
  • We will issue a pre-paid return address label for you to use. Note free return shipping is usually via USPS Priority service.
  • We do not pay return shipping for any item that has left the United States regardless of reason for return.
  • Items can be returned for refund or replacement.
  • Exchanges and/or refunds will be processed after we receive your product. Please allow us 2 business days after we receive the package to process your return.
  • If you would like a replacement phone sooner, we recommend you purchase a replacement and ask for a full refund on the returned item.

Any unwanted item that is returned to us, or returned in significantly different condition than when it was shipped to you may be subject to restocking fees of up to 15%.

Items that have been subjected to heat damage, water damage, intentional tampering, hacking, extreme physical damage (such as that which can occur when an item is dropped) or other significant user damage are not eligible for return or exchange. Such damage also voids any warranty.

Carrier Information

All of our phones and tablets are off contract and clear for activation with the specified carrier.

This is not the same as "unlocked" which means a phone can be activated with any carrier that uses the same technology. Phones that are listed as "unlocked" may be used with any carrier.

We do not guarantee a phone not marked as unlocked can be used with any carrier other than the one specified for that phone. While many phones can be unlocked from the carrier, the decision to allow this is controlled by the carrier and beyond our control.

Items purchased with the intent of unlocking the phone, or to be connected to a carrier different than the one specified, are not considered defective if they can't be activated with a different carrier than specified. These phones can still be returned under our standard, 30 day warranty and return policy.

All returns must be pre-authorized

To Initiate a Return please email us or give us a call at (512) 960-4162 with all of this information:

  • Your name
  • Order number
  • Date of purchase
  • Name of item you wish to return
  • Reason for the return
  • Your mailing address
  • Your phone number

We will respond to your request within one business day (Monday - Friday).

Note: Refusing delivery is not an authorized return and we reserve the right to refuse acceptance of these returns. If we accept the return, we may subtract round-trip shipping from your refund.

 

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8619 Wall St, Ste 600
Austin, TX 78754 | USA


Phone: +1 512-960-4162 $$$

About Techzilla

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